User Support Agent

Location: Remote or Amsterdam
Type: Full-time
Start date: As soon as possible

About Devicified

Devicified is the B2C layer for IT suppliers in education. We help suppliers sell school-approved devices directly to parents and students, without managing payments, invoicing, credit risk, or support.

Our platform is trusted by suppliers and schools across Europe to simplify school device distribution at scale. We're growing fast, and we’re looking for a Senior Business Developer to drive that growth forward.

What You'll Do

As a User Support Agent, you’ll be the first point of contact for parents and students using our webshop platform. You’ll answer questions, solve issues, and make sure every interaction is clear, fast, and friendly.

You will:

Answer incoming questions via chat, email, and phone
Help users log in, place orders, or track deliveries
Guide users through payment, rental, and return processes
Provide basic troubleshooting or escalate issues when needed
Keep support responses consistent, accurate, and on-brand
Help improve helpdesk documentation and internal processes

What We're Looking For

1–3 years experience in a support or helpdesk role (or strong motivation to learn)
Friendly and professional communication style
Fluent in Dutch and English (more languages are a bonus)
Comfortable working with digital (AI) tools and platforms
A problem-solver who stays calm under pressure
Flexible availability during summer months

What We Offer

Remote-first work with flexible hours
Clear training and onboarding, no experience in SaaS or EdTech required
A growing company with real-world impact
Competitive salary based on experience
Option to grow into team lead or operations roles

How to Apply

Send your CV or LinkedIn profile and a short message explaining why you're a strong fit to yorick@devicified.com